How to Answer Your Customers' Questions About meed

If you're running a loyalty program on meed, your customers will occasionally ask you (or your staff) a handful of predictable questions. This guide gives you the exact answers - grouped by the moment in the customer journey they usually come up - so your team can respond confidently, on the spot.

1. Joining the Program

"How do I join?" 

Scan the QR code on our counter, tap the NFC poster, or click the sign-up link we shared. If it's your first time using meed, you'll get a one-time SMS code to verify your phone, then just add your name and email - you're a member instantly.

"Do I need to download an app?" 

No. meed has no app to install. Everything works straight from your phone's browser, or lives in your Apple Wallet / Google Wallet once you add your pass.

"I'm already a meed member from another shop - do I need to create a new account?" 

No. One meed login covers every loyalty program you join, anywhere. You don't get a new password or a new app for every shop - it's the same account behind all of them.

"Is there a welcome bonus for joining?" 

Some programs offer a welcome voucher or discount the moment you sign up - check what's shown on screen right after you scan the QR code.

2. Earning Stamps, Points & Rewards

"How do I earn stamps or rewards?" 

Show your membership QR code - either from your meed web app or your Wallet pass - when you pay. Staff scan it and add your stamp or apply the offer immediately.

"What kind of rewards can I earn here?" 

Depends on the program. It might be a stamp card (e.g. buy 8, get the 9th free), a multi-reward card with multiple milestones, a percentage-off coupon, a fixed cash-value voucher, or a straight giveaway.

"I just filled my stamp card - what happens now?" 

As soon as it is full, a brand-new card is automatically issued behind the scenes. You don't need to ask for a new one or reset anything yourself.

"Do I earn stamps for every visit, or only certain purchases?" 

That's set by each merchant - some stamp every visit, others only stamp on qualifying purchases (e.g. spend over a certain amount, or specific products). Check the reward description on your wallet page for the exact rule.

3. Checking Your Rewards (No App Required)

"How do I check my rewards if there's no app to open?" 

Tap the magic link on the back of your Apple/Google Wallet pass. It takes you straight into your personal meed page - no password, no login screen, no app store. One tap and you're in.

"Where's my card if I don't have the physical one on me?" 

Your membership also lives in Apple Wallet or Google Wallet on your phone. Add it once, and it's always with you, physical card or not.

"How do I know how close I am to my next reward?" 

Your Pass (via the magic link) shows your current stamp count and how close the next reward is - no need to ask staff to check for you.

4. Redeeming Rewards

"How do I actually redeem something I've earned?" 

Just show the same QR code/pass at the till. Staff scan it, see exactly what you're eligible for, and process the redemption from their side - you don't need to tap or confirm anything on your own screen.

Or, you can use the magic link on the back of the pass, then select a reward, hit the "redeem now" button, and the staff will be notified and can accept the redemption immediately.

"Do my rewards or coupons expire?" 

Sometimes. Time-limited coupons and welcome offers usually have a set validity window (e.g. one month). Ongoing stamp card progress generally doesn't expire, but rewards earned through the card might have an expiry date - ask us if you're unsure about a particular offer.

"Can I redeem a reward at a different branch?" 

Depends on the business — some programs work across all their locations, others are location-specific. We'll confirm which applies to us.

5. Accounts, Multiple Shops & Referrals

"I'm a member of several shops on meed — is that a different login for each?" 

No one login, every program you've joined, all in one place. You'll never need to remember five different passwords for five different loyalty cards.

"Can I get a reward for referring a friend?" 

Some programs run "member get member": show your QR code to a friend, they scan it to join, and depending on the program, one or both of you get rewarded.

"I switched phones — do I lose my rewards?" 

No, your progress is tied to your meed account, not your device. Re-verify with your phone number, and your rewards and stamp history are all still there.

6. Privacy & Data

"Can this shop see my personal information?" 

No. meed doesn't share your email or phone number with the businesses you join. We share general behaviour patterns (like visit frequency) so merchants can improve their offers, but your personal details stay private to meed.

"Is my data sold to anyone?" 

No, meed's model is built around protecting member privacy while still helping merchants run better promotions using anonymised, aggregated insights.

7. Troubleshooting

"My magic link isn't working — what do I do?" 

Ask the customer to tap the three dots above the pass, select pass info to see the back of the pass, and then pull the page down to force a refresh.

"I didn't get my SMS verification code." 

Ask them to double-check the phone number entered and try again after a minute - delivery can occasionally lag depending on the carrier.

"I think my stamp wasn't recorded." 

Staff can look the member up in the portal by phone number or name and add the missing stamp manually - no need for the customer to worry about losing progress.

The common thread through all of these answers is simple: meed removes friction. One login, no app, and your rewards are always one tap away - whether that tap is a QR code, an NFC poster, or the magic link on the back of your card.

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