Frequently asked questions

meed is a unified loyalty platform designed to simplify the creation and management of customer engagement programs. Businesses can set up loyalty programs for customers to join as members, and design campaigns to attract new customers and reward existing customers. Setting up a loyalty program is as easily as setting up a Gmail account, and customers can join these programs using one central login — no need for separate apps.

You can launch a campaign with coupons to get new members. In addition, you can set up a digital stamp card (single or multi-reward). You can issue stamps to your members, set up CHECKIN for members to tap and stamp, or set up Receipt Scan for members to get stamps by uploading their purchase receipts. You can customise the rewards to your loyal customers when they have collected stamps and filled the loyalty card. You can set the the reward as a discount, a giveaway item or a cash voucher.

You can start your loyalty program immediately on the Free plan, free until 50 members. Upgrade to Pro at $59/month (or $590/year) for unlimited members, custom push notifications, advanced analytics, and multiple locations.

Setting up a program is incredibly straightforward. Businesses can get started by setting up the program and loyalty card through Express onboarding, which can be completed in just a few minutes.

No, customers can join, earn, and redeem rewards simply by scanning the program QR code or tapping a program NFC, or presenting their member QR code.

meed consolidates loyalty programs into a single platform, reducing clutter for your customers (no more app fatigue). It also features zero technical overhead, built-in analytics, and future opportunities for cross-business collaboration.

The meed portal’s dashboard provides insights into customer engagement and program performance, including member activities, stamp, coupon & reward issuance rates, and redemption rates. This allows businesses to make data-driven decisions to evaluate ROI and optimise engagement strategies.

As more consumers join meed, other businesses also find value in joining the ecosystem. This creates a positive cycle where customer volume grows, attracting even more businesses. As consumer participation grows, businesses benefit from enhanced visibility and customer engagement.

Yes, meed enables businesses to link loyalty programs in the future. For example, businesses can recognise each other's members for perks or create shared rewards that work across multiple locations.

Customers simply present their meed QR membership card. Employees can use the meed for Business app to scan the QR and issue stamps, or redeem coupons or rewards. In addition, customers can initiate a request to redeem their reward themselves, directly from their loyalty card.

You can also redeem the rewards of a customer remotely by using the customer's QR code that is displayed in the meed business portal, or via the meed for Business app scanner's 'scan from phone' function.

A coupon will expire on the stated expiry date, or when the campaign is deactivated.

When you select a coupon type or set an expiry date, please check these carefully before launching the campaign, as they cannot be changed once the campaign is activated.

If a subscription renewal payment is not successful, you will receive an email notification with details of the attempted processing of the payment and instructions for you to update the payment details. Once you have updated your payment details, our system will attempt to process payment again. If payment processing is still unsuccessful after a one-month grace period, we will suspend and deactivate the account and its Programs, offers and rewards.

We hope you will continue subscribing to meed. However, if you decide to cancel your paid subscription, you can do so by selecting the ‘Cancel subscription’ option via the meed portal. Please make sure you cancel your subscription at least 24 hours before your next billing date for the cancellation to take effect at the end of the current billing period.

Please note that once you cancel your subscription, all Programs and their associated coupons, loyalty cards and rewards and any other offers and rewards that you have created on the platform will be deactivated.