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The Complete Customer Engagement Guide for Pop-Up Retail
The energy of a pop-up event is undeniable. Whether it is a bustling food festival, a weekend artisan market, or a temporary concept store, the footfall is high and the transactions are fast. But for many organisers and vendors, there is a lingering problem once the marquee comes down: the "data black hole".
Phil Ingram
2 days ago3 min read


Turning Your Most Loyal Customers into Your Best Marketers
In the world of independent retail, there is a "Holy Grail" of marketing. It isn’t a viral TikTok video, and it isn’t a paid Google Ad. It is the moment a customer walks into a room of their friends and says: "You have to try this place."
Phil Ingram
3 days ago3 min read


The Future Is Now: Embracing Innovation in Independent Coffee Shop Loyalty
For decades, the coffee industry was a tale of two worlds. You had the global giants - reliant on speed, uniformity, and massive tech budgets - and you had the independents, who won on craft, community, and soul.
Phil Ingram
4 days ago3 min read


How to Market Your Fitness Studio for Private Hire and Corporate Wellness
Your studio is beautiful. The lighting is perfect, the equipment is top-tier, and the sound system is incredible. But if you look at your schedule, there’s likely a glaring hole between 10:00 am and 4:30 pm.
Phil Ingram
Dec 73 min read


The Psychology of Loyalty: Why Your Customers Really Come Back to Your Takeaway
You make the best burger in town. You know it. Your chef knows it. Even your mum knows it. So why did your regular customer, "Dave," just order from the mediocre chain down the street?
Phil Ingram
Nov 303 min read


Making Your Coworking Space a Hub for Local Freelancers
The era of the "digital nomad" has settled into a steady reality. For millions of freelancers and remote workers, the novelty of working from the kitchen table has long worn off. The isolation is real, and the local coffee shop—while having great pastries—often lacks the ergonomics and the outlets required for a serious day's work.
Phil Ingram
Nov 303 min read


Digital 'Zero-Cost' Loyalty Tricks That Keep Bar Customers Devoted
In the bar industry, "marketing" often creates a hole in the pocket. You pay for sponsored posts, you pay for printing flyers, and worst of all, you pay for "Happy Hour" discounts that slash your margins on every pint poured.
Phil Ingram
Nov 293 min read


Partners in Pampering: How to Collaborate with Other Local Salons for Mutual Growth
Running a salon or spa can often feel like being on an island. You are focused on your four walls, your team, and your clients. But the reality is, your business exists within an ecosystem.
Phil Ingram
Nov 273 min read


From Farm to Table: How to Market Your Restaurant's Local Sourcing
"Farm to table." It is one of the most overused phrases in the hospitality industry. It has been plastered on so many menus that for many customers, it has become background noise—a buzzword that has lost its bite.
Phil Ingram
Nov 263 min read
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