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Why 400 is Better Than 40: Maximising ROI on Your Loyalty Program
If you run a digital loyalty program, you need as many members as possible. The real ROI is not on your regulars - it's on the less regular - those are the people you can upsell to drive more revenue to your business.

Phil Ingram
8 hours ago6 min read


The Complete Customer Engagement Guide for Pop-Up Retail
The energy of a pop-up event is undeniable. Whether it is a bustling food festival, a weekend artisan market, or a temporary concept store, the footfall is high and the transactions are fast. But for many organisers and vendors, there is a lingering problem once the marquee comes down: the "data black hole".

Phil Ingram
Jul 303 min read


Effective Strategies for Reducing Gym Member Churn
In the fitness industry, we often obsess over the "top of the funnel." We celebrate the January rush, the successful Facebook ad campaign, and the stack of new signed contracts on the desk. But while acquisition is exciting, retention is where the profit lives.

Phil Ingram
Jul 304 min read


How to Use SMS Marketing to Boost Your Takeaway’s Slow Nights
The modern takeaway business operates on razor-thin margins and massive volume swings. You could be crushed with orders on a Saturday night and then stare at an empty kitchen schedule on a Tuesday.

Phil Ingram
Jul 304 min read


Restaurants: How to Gather Customer Feedback That You Can Actually Use
"How was everything?"
It’s the question servers have asked since the dawn of restaurants. And 99% of the time, the answer is a polite, but utterly useless, "Fine, thanks."

Phil Ingram
Jul 303 min read


Seasonal Marketing Campaigns to Keep Your Restaurant Busy All Year Round
For any restaurant, the calendar is a rollercoaster. You have the exhilarating highs of the festive season and sun-drenched summer weekends, followed by the stomach-lurching drops of a wet Tuesday in January or the back-to-school slump in September.

Phil Ingram
Jul 304 min read


Technology That Improves the Coworking Member Experience
The modern coworking space is no longer selling square footage and Wi-Fi. It is selling convenience, productivity, and community...

Phil Ingram
Jul 303 min read


Join the Movement: Partner with meed to Revolutionise Loyalty for Independent Businesses
The world of customer loyalty is broken. We see it everywhere. Consumers are tired and overwhelmed by a sea of forgotten passwords and single-use apps they never wanted to download in the first place. A staggering 54% of all loyalty memberships sit inactive, and 75% of people refuse to install new loyalty apps. For the independent businesses you work with—the coffee shops, salons, and boutiques that are the heart of our communities—this means they are often left behind, stuck

Phil Ingram
Jul 303 min read


Why a Digital Loyalty Program is a Must-Have for Your Salon
Your success is built on relationships. It's in the trust a client places in their favourite stylist, the relaxing chat during a manicure, and the confidence they feel walking out your door. This personal connection is your greatest asset, and it’s what turns a one-time visitor into a loyal regular who wouldn't dream of going anywhere else.

Phil Ingram
Jul 303 min read


NFC vs. QR Codes: What's the Best Tap-to-Pay Solution for Outdoor Events?
The landscape for outdoor event payments has decisively shifted, with 65% of festival-goers now preferring cashless transactions. For event organisers, the choice between Near Field Communication (NFC) and Quick Response (QR) code systems is a critical one, as it balances transaction speed, security, and attendee experience against cost and logistical complexity. This article provides a matter-of-fact comparison based on current data to help organisers make an informed decisi

Phil Ingram
Jul 303 min read


Sick of Spreadsheets? A Simpler Way to Manage Payments for Multiple Vendors at Your Events
The energy of a bustling fair or market is infectious. Dozens of passionate vendors showcase their crafts, foods, and unique products to a crowd of eager customers. For an event organiser, seeing this come to life is incredibly rewarding. But behind the scenes lies a universal headache: the chaotic, time-consuming, and often stressful task of managing payments.

Phil Ingram
Jul 304 min read


How to Train Your Restaurant's Staff to Upsell Without Being Pushy
The word "upselling" can leave a bad taste. It often brings to mind a robotic, scripted attempt to hawk extras you neither want nor need. In the world of hospitality, where the guest experience is everything, that's the last impression you want to leave.

Phil Ingram
Jul 303 min read


Beyond the Freebie: 10 Reward Ideas for Your Loyalty Program That Aren't Just a Free Service
For any service business, from a dry cleaner to a dog groomer, repeat customers are the lifeblood of your operation. You’ve made the smart move to track and encourage that loyalty with a digital program like STAMP by meed. Your customers have a slick digital card in their mobile wallet, and you have a simple way to add a stamp with every visit.

Phil Ingram
Jul 303 min read


Attracting Your First 100 Gym Members: Your Blueprint for Success
You've poured your heart and soul into launching your gym, fitness space, or studio. The equipment is sparkling, the classes are set, and the energy is buzzing. But now comes the critical question: how do you get your first 100 members through the door and keep them coming back for more?

Phil Ingram
Jul 304 min read


Events: Don't Let Them Be Strangers
A Guide to Building a Customer Database from a One-Off Event You’ve done it. The event was a smashing success. The music was bumping, the...

Phil Ingram
Jul 304 min read


How to Set the Default Language for Your Loyalty Program on meed
When you create your digital stamp card and loyalty program on meed, you can determine which language your customers see when they scan your QR code or tap your NFC card to join. This tutorial shows you how.

Phil Ingram
Jul 302 min read


A Barber's Guide to More Regulars and Higher Revenue
A full appointment book is a good sign. But a book filled with the same names, month after month? That's the sign of a great business. In the world of barbering, the ultimate goal isn't just to get new clients; it's to turn first-time visitors into loyal regulars who wouldn't dream of going anywhere else.

Phil Ingram
Jul 304 min read


From Silos to Ecosystems: The Future of the Networked Event
The event industry has a longevity problem. We spend months building incredible, immersive "pop-up cities"—festivals, trade shows, food markets, art fairs—only to tear them down three days later.

Phil Ingram
Jul 303 min read


The Art of the Upsell: How to Increase Your Takeaway's Average Order Value
The Friday night rush is on. The phone is ringing, online orders are coming in, and the queue is growing. In the organised chaos of running a takeaway, your focus is on getting great food out the door, fast. But what if you could make every single order just a little bit bigger?

Phil Ingram
Jul 303 min read


NFC Tap Versus QR Code Versus Receipt Scan: What Each One Asks of Your Customer at the Moment of Truth
The check-in method you choose is not a technical decision. It is a friction decision. NFC tap, QR code scan, and receipt scanning each place a different demand on your customer at the exact moment they are deciding whether to bother. One wrong step and they don't bother.

Phil Ingram
Jul 238 min read
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