There's a simple truth that Harvard Business Review and Bain & Company have discovered, which should prompt every retailer to pause: increasing customer retention by just 5% can boost profits by 25% to 95%. Yet here we are in 2025, watching billions of dollars slip through the cracks of an antiquated system that most of us know isn't working—the humble printed stamp card.

We often get caught up in the mechanics of business: the transactions, the processes, the quarterly reports. But a fundamental shift is underway that transcends these operational details. The real game isn't just about facilitating an exchange of goods or services anymore. It's about owning something far more valuable: the direct relationship with the end consumer.

While the loyalty industry is set to explode in value, there is a fundamental flaw that's undermining its potential.

Coupons (aka vouchers) have been around forever, and for good reason: they work. For businesses, they’re a tried-and-true method to incentiv

A paradigm shift is underway in the evolving landscape of customer loyalty. At meed, we're embracing a philosophy that challenges traditiona

At meed, we believe Web3 has a vital role to play in the future of customer engagement. In fact, we believe it will be the most transformative technology we have ever seen for how consumers interact with brands and regain sovereignty over their data. 

The rise of Web3 has brought new technologies and ideas that could change many industries, including customer loyalty programs. However, foc

It’s an unavoidable fact of life that the world is now data driven, tech oriented, and becoming more and more focused on short term gains and instant gratification. We could talk all day along about the consequences of these factors, and in many respects perhaps we should. However, as a business setting out to help fellow small businesses far and wide, we must consider the potential upside, or at least take a positive perspective on what we’ve just mentioned.

In an era where customer expectations are higher than ever, loyalty programs have emerged as a cornerstone of customer retention and business growth. These programs have evolved from simple punch cards to sophisticated, data-driven engagement tools that offer personalised experiences and rewards. This guide delves into the essence of the best loyalty programs, showcasing examples from industry leaders and providing actionable insights for businesses aiming to elevate their cu

The importance of cultivating customer loyalty has remained a constant for decades. From the early days of trading stamps to today's sophisticated digital platforms, the methods by which businesses reward repeat customers have evolved significantly.

In today's digital marketplace, small businesses encounter a significant challenge: consumer resistance to downloading new apps. This phenomenon, known as "app fatigue," has increasingly become a stumbling block for businesses attempting to engage with their customers digitally.

At meed, we're on a mission to transform the retail landscape by making customer loyalty programs more accessible, engaging, and rewarding for retailers and their customers.

In the ever-evolving landscape of customer engagement, digital loyalty cards have emerged as a powerful tool for small businesses aiming to enhance customer loyalty, drive sales, and stand out in a competitive market.

Can anyone recall carrying about one too many stamp cards, misplacing a nearly full one, or needing to purchase one more coffee for a freebie?

The loyalty industry is a vibrant and rapidly evolving field that has seen remarkable changes in recent years. However, it also confronts several complex challenges

By Phil Ingram, Founder & CEO I posit the answer is no . The productisation of tokens over problems is the primary reason the Web3...

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The Power of Customer Retention: Why Brands Must Prioritize Loyal Customers In today's market, brand loyalty is more important than ever....