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Engaging Your Coffee Shop Customers Effectively
Another Tuesday morning. A customer walks in, phone in hand, eyes down. They order their usual flat white, tap their card, take their cup, and leave. They might do this three times a week. You know their order, but you don't know their name.

Phil Ingram
Sep 234 min read


A Guide to Profitable Add-On Services for Your Coworking Space
The Wi-Fi is fast, the coffee is hot, and the desks in your coworking space are filled with a vibrant community of freelancers, startups, and remote workers. But if your revenue model begins and ends with membership fees, you’re leaving a serious amount of money on the table.

Phil Ingram
Sep 234 min read


"Get Your 10th Slice Free" is Dead. Here's What Modern Customers Actually Want from Loyalty
For years, the paper stamp card has been the king of takeaway loyalty. "Buy nine pizza slices, get the tenth free." It’s simple, it’s easy to understand, and for a long time, it was enough. But it’s not enough anymore.

Phil Ingram
Sep 224 min read


How to Create a Client Referral Program That Actually Works
One truth is universal: the best new client is one sent by a happy existing client. They walk through your door already trusting you; they're more likely to be a good fit for your salon's vibe, and they almost always spend more and stay longer than clients who find you through a random search.

Phil Ingram
Sep 224 min read


Crafting Profitable Seasonal Bar Promotions Your Customers Won't Resist
The festive season is coming. Those twinkling lights signal the biggest, busiest, and potentially most profitable time of the year. But it's also the most competitive. Every pub and cocktail bar on the street is vying for the same customers, the same office parties, and the same festive cheer.

Phil Ingram
Sep 214 min read


The "Almost There" Nudge: Re-engaging Customers with a Nearly Full Stamp Card
Imagine a customer rummaging through their wallet, pulling out a dog-eared stamp card with just one sad, empty square left on it. That nearly complete card is a powerful thing. It represents loyalty, repeat business, and the promise of a well-deserved reward.

Phil Ingram
Sep 214 min read


A Guide to Modern Payment Processing for Charity Fundraisers
The landscape of charitable giving has undergone a fundamental transformation. Digital payment processing is no longer a peripheral option but a core component of any successful fundraising strategy. Digital donations now constitute over 85% of payment methods, and organisations that embrace a digital-first approach are growing 12.7% faster than their counterparts. With mobile giving alone accounting for more than half of all online donations in 2024, fundraisers must navigat

Phil Ingram
Sep 215 min read


Receipt Scanning Loyalty: The Future of Effortless Customer Engagement for Restaurants?
For decades, the humble restaurant receipt has served one purpose: proof of purchase. It’s a transactional slip of paper that usually ends up crumpled in a pocket or lost in a car glovebox. But what if that same receipt could become the key to understanding your customers and building a powerful, modern loyalty programme?

Phil Ingram
Sep 213 min read


A Fitness Studio’s Guide to Selling More Personal Training Sessions
You’ve built a brilliant fitness community. Your classes are buzzing, members are showing up, and there’s a great atmosphere. But you glance over at your personal training schedule, and you see gaps. Gaps that should be filled with dedicated members getting incredible results and, just as importantly, boosting your revenue.

Phil Ingram
Sep 204 min read


A Look at the Best Loyalty Apps for Takeaways in 2025
For takeaway and quick-service restaurants, loyalty is the secret sauce. In a crowded market, keeping your customers coming back is the difference between surviving and thriving. Research shows that loyalty members visit up to 22% more often than other customers, making a well-chosen loyalty program one of the best investments you can make.

Phil Ingram
Sep 154 min read


Modern Loyalty Innovations for Small Cafes
The legendary printed stamp card is a symbol of café culture. It's simple, satisfying, and for years it has been the go-to tool for rewarding regulars. But in a world where your customers live on their phones, that crumpled card they always forget is starting to show its age.

Phil Ingram
Sep 93 min read


Using a Simple Check-in System to Manage Coworking Events and Track Attendance
Events are threads that hold a coworking space community together. From weekly member breakfasts and networking nights to expert workshops and keynote speakers, these gatherings are where connections are made and your space transforms from a collection of desks into a genuine ecosystem.

Phil Ingram
Sep 93 min read


The Art of the Upsell: How to Increase Your Takeaway's Average Order Value
The Friday night rush is on. The phone is ringing, online orders are coming in, and the queue is growing. In the organised chaos of running a takeaway, your focus is on getting great food out the door, fast. But what if you could make every single order just a little bit bigger?

Phil Ingram
Sep 83 min read


The Power of the Tag: A Simple Guide to Instagram Marketing for Nail Salons
Your nail salon is a hub of creativity. Every day, you and your team create tiny, wearable works of art. So, if there’s one platform that was practically invented for you to show off your skills, it’s Instagram. It’s your digital shop window, your portfolio, and your biggest source of new clients, all rolled into one.

Phil Ingram
Sep 83 min read


Making Your Traditional Pub a Hit with a Younger Crowd (and Keep Them Coming Back!)
There's an undeniable magic to a traditional pub or bar. The familiar comfort of the decor, the well-poured drinks, the buzz of conversation. It's a formula that has worked for generations. However, attracting a younger demographic (like Millennials and Gen Z) requires blending that classic charm with the modern conveniences they've come to expect.

Phil Ingram
Sep 73 min read


The Digital Upgrade to the Paper Stamp Card is Here
For decades, the humble paper stamp card has been the go-to loyalty tool for local businesses, ranging from corner coffee shops to local boutiques. It’s simple, tangible, and, let’s be honest, it requires absolutely zero technical know-how. But its charm is also its downfall. Cards get lost, forgotten at home, or turned into pulp in the washing machine. For businesses, they offer no data, no insight, and no way to connect with a customer once they’ve left the shop.

Phil Ingram
Sep 53 min read


The Difference Between a Discount and a Reward (And Which One Builds Real Loyalty)
You live and die by the number of covers you do each night in your restaurant. It’s a relentless cycle of attracting new diners while keeping your regulars coming back for more. In the heat of the battle, the easiest weapon to reach for is the discount. "20% Off Tuesdays!" "Free Appetiser with Any Main!" It’s a quick fix, a shot in the arm to boost a quiet evening.

Phil Ingram
Sep 53 min read


How to Introduce Your New Loyalty Program to Customers (and Keep Them Coming Back!)
So, you've made the brilliant decision to launch a loyalty program. Fantastic! You're about to turn those happy first-time clients into regulars who wouldn't dream of going anywhere else, whether you're grooming pampered pups or detailing dream cars.

Phil Ingram
Sep 43 min read


The Power of Live Vendor Sales Tracking at Events
The gates are closed, the last food truck has driven away, and the clean-up crew is moving in. The event was a roaring success... wasn't it? The anecdotal feedback is excellent, people seemed happy, but when your sponsors ask which stalls were the most popular or where the footfall was heaviest, you’re left relying on a vague feeling. "The burger van seemed pretty busy" isn't precisely the data they're looking for.

Phil Ingram
Sep 33 min read


Running a Fitness Challenge That Keeps Members Motivated
A brand-new fitness challenge is announced, the sign-up sheet is buzzing, and the gym has that electric New Year’s resolution energy. For the first week, it’s all go. By week three, however, that initial enthusiasm has dwindled, and only a handful of the ultra-committed are still tracking their progress.

Phil Ingram
Sep 33 min read
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