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Navigating the meed Portal
The meed Portal can look intimidating at first, but it is pretty simple once you know your way around.

Phil Ingram
Aug 143 min read


The Clean Sweep: A Loyalty Program Blueprint for Car Washes and Detailers
The paper stamp card has been a staple of the car wash industry. Tucked away in a glove compartment, it promises a free wash after nine paid ones. The idea is sound, but the execution is flawed. Visits are infrequent, cards get lost, and the model does little to encourage customers to spend more than the bare minimum.

Phil Ingram
Aug 143 min read


The Multiplier Effect: Creative Cross-Promotion Ideas for Your Street Festival Vendors
A great street festival is a symphony for the senses. It’s the sizzle of food stalls, the chatter of the crowd, the clink of glasses, and the sight of dozens of passionate vendors showcasing their wares. As an organiser, you’ve brought all these amazing individual players together. But the real magic happens when you get them to play in harmony.

Phil Ingram
Aug 133 min read


Using a Simple Checkin System to Track Member Attendance
For any fitness studio, gym, or wellness space, the front desk is mission control. It’s where the first impression is made, where questions are answered, and where the crucial daily ritual of member checkin happens. But too often, this process is a bottleneck. A queue forms, staff are busy with a sign-in sheet or clunky software, and members are left waiting when they’d rather be warming up.

Phil Ingram
Aug 133 min read


Convert your single reward STAMP card to a multi-reward STEP card
Learn how to upgrade your STAMP card to a multi-reward STEP card with this tutorial

Phil Ingram
Aug 136 min read


Why Supporting Independent Coffee Shops Matters
There's a certain magic to an independent coffee shop. It's in the unique aroma of a particular roast, the eclectic collection of mismatched chairs, the chalk-dusted menu board, and the quiet natter of regulars. It’s the face behind the counter who starts making your usual flat white the moment you walk through the door. It’s a place with a soul.

Phil Ingram
Aug 123 min read


Your Ultimate Guide to Member Growth: Creative Ways to Use Your meed QR Code
So, you’ve created your loyalty program on meed. Everything is set up, and you’re ready for a flood of happy, loyal customers. Fantastic! Now for the most important part: getting people to join.

Phil Ingram
Aug 124 min read


Designing a Member Benefits Program That People Actually Value
Your coworking space is more than just Wi-Fi and a collection of desks. It’s a hub of innovation, collaboration, and community. But, how do you elevate your member experience from simply practical to genuinely indispensable? The answer often lies in your member benefits program.

Phil Ingram
Aug 123 min read


The Real Cost of a "Lost" Loyalty Card (And How It Hurts Your Bottom Line)
You knows the drill. You hand over a delicious pizza, curry, or kebab, and with it, a small, brightly coloured paper card. You give it a satisfying thump with an ink stamp, and the customer goes away happy. The intention is there: reward your regulars, keep them coming back.

Phil Ingram
Aug 113 min read


Turn 'Just a Trim' into 'The Full Works': Simple Upselling Techniques for Hair Stylists
The word ‘upselling’ might make you cringe. It conjures images of pushy sales tactics that feel unnatural and uncomfortable, threatening the trusted relationship you’ve built with your client.

Phil Ingram
Aug 113 min read


Rally the Troops: Getting Your Bar Staff Genuinely Excited About Your Customer Loyalty Scheme
So, you’ve done it. You’ve launched a shiny new customer loyalty scheme for your pub or bar. You’re rightly chuffed, picturing a stampede of happy, returning customers. But when you look at your team, you see… well, let's call it 'understated enthusiasm'. To them, it might just look like another task to juggle between pulling pints and clearing tables.

Phil Ingram
Aug 103 min read


Join the Movement: Partner with meed to Revolutionise Loyalty for Independent Businesses
The world of customer loyalty is broken. We see it everywhere. Consumers are tired and overwhelmed by a sea of forgotten passwords and single-use apps they never wanted to download in the first place. A staggering 54% of all loyalty memberships sit inactive, and 75% of people refuse to install new loyalty apps. For the independent businesses you work with—the coffee shops, salons, and boutiques that are the heart of our communities—this means they are often left behind, stuck

Phil Ingram
Aug 73 min read


The Art of the 'Bounce-Back' Offer: Getting Diners to Book Their Next Visit Before They Leave Your Restaurant
In the restaurant business, there's a golden moment. It happens after the last bite of dessert has been enjoyed and the final sip of coffee has been taken. Your diners are happy, satisfied, and basking in the warm glow of a great meal and good company. As you present the bill, some restaurateurs see this as the end of the transaction. But the smartest operators see it as the beginning of the next one.

Phil Ingram
Aug 73 min read


The Well-Oiled Machine: Driving Loyalty for Your Auto Detailing Shop
A flawlessly polished car driving away from your shop is your best advertisement. But here’s the challenge: unlike a coffee shop or a takeaway, your best customers might only visit you two, three, or four times a year. So, how do you build loyalty and ensure they come back to you next time?

Phil Ingram
Aug 73 min read


App Fatigue is Real: Choosing an Event Loyalty Program That Visitors Will Actually Use
You’ve poured months of effort into curating the perfect event. You’ve brought together the best vendors, designed a beautiful space, and marketed it to thousands of potential visitors. There’s just one question left: how do you create a truly engaging experience that not only delights your visitors but also provides tangible value to your exhibitors?

Phil Ingram
Aug 63 min read


Simple Rewards for New Members to Encourage Early Attendance
Every fitness studio owner knows the story. A new member signs up, full of energy and good intentions. They attend a class or two, but then life gets in the way. The initial soreness kicks in, their schedule gets busy, and suddenly their introductory offer expires with only a couple of visits used. It's a missed opportunity for them and a lost long-term customer for you.

Phil Ingram
Aug 63 min read


Stand Out from the Crowd: Differentiating Your Coffee Shop from Big Brands
Walk down any high street (or main street), and you'll see them: the familiar green, red, or blue logos of the global coffee chains. They are ubiquitous, armed with multi-million-pound marketing budgets, slick mobile apps, and the kind of buying power that can make any independent owner feel like David facing a legion of Goliaths.

Phil Ingram
Aug 54 min read


Your First 90 Days: A Member Onboarding Plan That Builds Loyalty for Your Coworking Space
The day a new member signs up for your coworking space is a win. But the real work, the work that turns that initial sale into a long-term, high-value relationship, starts now. The first 90 days of a membership are the most critical period. This is when a new member decides whether they’ve just rented a desk or found a professional home. It's your window to transform them from a transient tenant into a loyal, integrated community member.

Phil Ingram
Aug 54 min read


From Stamps to Clicks: A Takeaway Operator's Guide to Replacing Your Outdated Loyalty Cards
For decades, the humble printed stamp card has been a loyal servant to the takeaway industry. It's simple, cheap to produce, and everyone understands the deal: buy a certain number of meals, get one free. It has served its purpose. But in a world where your customers have a supercomputer in their pocket, that flimsy, ink-smudged bit of card is starting to look a little past its sell-by date.

Phil Ingram
Aug 44 min read


Why a Digital Loyalty Program is a Must-Have for Your Salon
Your success is built on relationships. It's in the trust a client places in their favourite stylist, the relaxing chat during a manicure, and the confidence they feel walking out your door. This personal connection is your greatest asset, and it’s what turns a one-time visitor into a loyal regular who wouldn't dream of going anywhere else.

Phil Ingram
Aug 43 min read
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